“The biggest change has been the managers’ ability to ask their team insightful questions regarding performance and thus allowing the team to own their opportunities for growth and to improve the experience of the learners.”
– Janet Brothers, CE at LifeCare Consultants, New Zealand
LifeCare Consultants is a Private Training Establishment (PTE) which provides training and health and wellness services across eight regions in New Zealand. As a NZQA Category 1 training provider, LifeCare Consultants is committed to providing excellent training across New Zealand.
LifeCare Consultants had already created their own staff development competency framework based on their learners and business goals. They recognised the need to value the learning and growth of staff through a coaching culture. LifeCare Consultants had been exploring programmes to increase regional managers’ coaching capability.
RippleEd delivered a customised, one day workshop for managers of regional training teams to promote productive coaching conversations. Using scenarios relevant to LifeCare Consultants, managers practiced using the GROW coaching model to support measurable and sustainable performance improvements for individuals.
Managers have become familiar with the language and tools for effective coaching conversations. Staff development is on-going, with managers supporting each other regularly on an ad hoc bases as well as a key component of the monthly regional managers meetings. The biggest change has been the managers’ ability to ask their team insightful questions regarding performance and thus allowing the team to own their opportunities for growth and to improve the experience of the learners.
“I have used the ‘Steps to Personalised Learning’ scenarios as a tool to encourage critical thinking with a small group of educators. I must say it was one of the most dynamic professional discussions I have been involved in. These online scenarios were a great spark to generate alternative thinking.”
– Brian Ambrosio – State Education Advisory Services Head, LeapEd, Malaysia
School Principals, Middle Leaders and School Transformation Coaches
Pilot eLearning scenarios were required so they could be used at scale to support face-to-face workshops before, during or after training.
We worked alongside principals and middle leaders in the staffroom and in their classrooms to discover common pain points and scenarios. We discovered that teachers were unsure how to personalise learning for individual learners, and middle leaders were expected to tell teachers how to teach rather than coach. We developed branched scenarios in Articulate Storyline to develop critical thinking and coaching skills based on common classroom contexts and learners. The branched scenarios allowed for different decision-making options. When a poor decision was made, on-screen feedback was provided.
Still in draft form, these branched scenarios received positive feedback from leaders and coaches across the project. They are useful as a springboard for the ‘why’ and ‘how’ of coaching and personalising learning.